The business has more than a dozen repair contracts in place. The contractors pay a fixed price per job for all repair requests that are passed on from the contractor. It also offers chargeable services direct to the public, amounting to 15% of turnover.
If a customer buys an electrical device or appliance and then needs to have it repaired under warranty or extended guarantee, this company does the work on behalf of the retailer/manufacturer/insurer. The business offers an expert repair service for a wide range of different appliances and is the only such repairers in their territory, having taken on the business of the local competitors recently.
The business operates a centralised call centre which co-ordinates all jobs and operates a bespoke CRM system with web based diaries and work plans, enabling immediate feedback from the field engineers via their smartphones for parts & invoicing purposes.
There are six technicians who are home based and are dotted around the region. Each employee has a branded van and undertakes 7-10 calls per day. On any given day two or three of the technicians will be workshop based dealing with repairs that cannot be completed in-home. There are a further four administration staff taking calls, arranging home visits, maintaining the diary and ordering / receiving spare parts.
This is a great business for someone wanting to live or re-locate in a beautiful part of the south of the country. It would also make an ideal bolt-on or satellite operation to another repairs and maintenance business that wanted to maximise their call-centre operation.
Support & Training:
Full support and training will be provided for a negotiated period of time
Leased Premises -Relocatable
The Administration function is based in the workshop and is easily relocatable from the current location in a city in Devon.
The freehold of the workshop is available by separate negotiation.
The premises are leased, at a rent of £10,500 pa. The business is re-locatable, as long as a presence in the territory is maintained.
Is this business relocatable: Yes
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