Established and profitable clicks-and-mortar white goods retailer and fitter

Our client is a reputable and established online and e-commerce retailer of white goods. With a prominent store front and a well-visited website, the company has established itself as a leading provider of kitchen appliances, laundry equipment and other household essentials to customers in its core geographical area and the rest of the UK.

Financial performance

Over the past three years, our client has demonstrated impressive financial performance, with a net profit before tax increase of 178.39% (CAGR 40.68%). The company’s turnover has also grown significantly during this period, with a 27.52% increase, representing a compound annual growth rate of 8.44%.

Well-developed website with opportunity for further expansion

Our client’s website is responsible for 90% of all orders, with around 40% of those orders being completed over the phone and not online. The website currently ranks for 16,784 keywords in positions 1-101.

The website currently contributes 90.5% of all sales.

Retail premises and warehousing

Their retail premises of located in their core geographic area which is a major population centre. The retail space showcases the company’s extensive range and provides customers with a convenient and enjoyable shopping experience.

Although retail sales account for a declining proportion of sales, this is a popular choice for an older demographic who values customer service and want access to the knowledge of a subject matter expert.

Our client holds an average of £500-600k net worth of stock on site at any one time, which includes around 1200-1500 large items. Stocking decisions are led by recommendations from the major buying group of which they are a member, manufacturer reps and by anticipating demand based upon historic sales figures.

Staffing

While the sole director makes the high-level decisions for the business, much other decision making is fully devolved to the managers listed above. Examples of areas of devolved decision making are stock purchasing decisions, sales, customer service, complaints, deliveries, route planning, warehousing, and stock rotation to the senior managers. This structure allows for efficient operations and a well-coordinated team.

The managing director is responsible for the day to day operation of the business although it can function for extended periods of time without him.

Find out more

The company has demonstrated consistent growth in both net profit and turnover over the past three years. A new owner benefits from both retail and online opportunities for growth. They’ll be supported by a skilled and committed team of employees to whom the director has already delegated a number of responsibilities which they have discharged well.

This is a stand-out business. Under new leadership and with a new vision, the potential for growth is exceptional. Please contact us to further your interest in the business with a view to meeting its owner and exploring its premises.